TDRA preserves its old website data in the Archive section and makes it available for future research purposes. The archived data includes news, rules, regulations, laws and other documents. Some documents may not be effective and they are available for research and analysis only. The Archive section is searchable from the website search tool.
Consumer Dispute Quick Guide
01/10/2016
Consumer Protection Regulations
10/01/2017
Consumer Protection Regulations V1.4
20/03/2019
Customer Happiness Guide
15/03/2017
Customer Service Manual 2020
22/01/2020
Federal Decree-Law no. 5 of 2012 on combating Cybercrimes
13/08/2012
Land Property Right - ( file available in Arabic )
30/12/2009
Regulations Annex1 Consumer Dispute Procedure
30/01/2014
Regulations Annex2 Complaints Regarding Marketing and Communications Practices
30/01/2014
Unsolicited Electronic Commuincations
30/09/2009
30/12/2019
25/12/2019
25/12/2019
22/12/2019
18/12/2019
16/12/2019
