Customer Experience Test

About Service

The service aims to assist federal government entities in evaluating the customers' experience during their journey to obtain the service through the various service provision channels of the requesting entity.

Service Steps

1 Step 1

Log in using UAE Pass
2 Step 2

Submit the service request
3 Step 3

Hold an introduction meeting with TDRA to clarify the requirements
4 Step 4

Provide all the documents and requirements (if requested by TDRA)
5 Step 5

TDRA will conduct customer experience test
6 Step 6

Receive the detailed evaluation report
7 Step 7

Providing the improvement plans required to close the improvement opportunities mentioned in the report

Expected Time

7 working days

Fees

Free of charge

TargetAudience

Federal Government entities only

Channels

Mobile Application

TDRA Website

Terms And Conditions

Federal government entities may apply for this service once a year only.

New_ServiceComplexityLevel

Complex

New_ServicePackageAndType

None

New_ServiceOutlet

Detailed report on the tested service

New_ServicePrivacy

None

New_ServiceLimit

This service is available to federal government entities only.

New_ServiceConnectivityWithOtherServices

None

Required Documents

Providing the link to the evaluated service
Providing a list of the names, contact numbers and e-mail addresses of the test takers

Providing a demo account to enable TDRA to apply for the service

Payment Channels

Not available

Start the service

Download