Backed by the Emirates Strategy for Government Service, the Go Digital initiative aims to reduce government service centers and convert them into digital platforms to encourage customers to adopt digital services as their primary option. In accordance with the directives of His Highness Sheikh Mohammed bin Rashid Al Maktoum to cancel 50% of government service centers and convert them to digital platforms within two years.

Benefits

Digital Awareness

• Educating customers about the importance of digital services and how it will benefit customers.

Increasing Digital Services Users

• Increasing the percentage of digital services users and subsequently reducing the number of customers visiting offline service centers

Employees Training

• Ensure readiness of customer happiness officials to guide and educate customers about each entity's digital services